While training to raise money to help provide surgeries for children with cleft lips, the charity Smile Train rubbed some parents the wrong way.
Mom, Jess O'Connell, belongs to a Facebook group where parents chat about their kids who have cleft lips and cleft palates. That's where she saw a mailer and became livid. It shows children with facial birth defects and a caption that reads, "What if every day felt like Halloween?"